Customer Help & Support

Order Processing

Once your order is placed, you will receive a confirmation email.

Shipping Information

Delivery times may vary depending on your location and selected shipping method.

Returns & Exchanges

We accept returns on eligible items within the return window stated in our policy. Items must be unused, in original packaging, and accompanied by proof of purchase. To start a return or exchange, please contact our support team.

Refunds

Refunds are processed once returned items are received and inspected. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Changes or Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Need Help?

For any questions regarding your order, shipping, returns, or policies, please reach out to:
Paige.O’Keefe@vidaspas.com

We’re here to help and ensure you have a smooth shopping experience with Vida Spa.